THE BRAND MIX
HOW TO ISSUE REFUND VOUCHERS
No software installation is required as the system operates as Software as a Service (SaaS). It may be accessed via secured HTTPS website links on your preferred web browser, such as Chrome, MS Edge or Firefox.
Your property will be supplied with a URL:
where the “*****” will be replaced with a unique code specific to your property.
You may input this URL as a link on various PC desktops. Alternatively, it may be confined to a password-controlled page on your website, meaning it is exclusively accessible by your intended team members.
Clicking on the link will display:
You may issue up to 30 Refund Vouchers at a time. And you may specify the quantity at
You may now type in the details of each refund voucher, specifying
The Voucher amount may contain decimals (e.g., 50.77).
First Name of Recipient, to match original booking.
Last Name of Recipient, to match original booking.
The input grid is similar to a spreadsheet, as it might appear in MS Excel or Google Sheets. This is intentional, as it is likely you have extracted a bulk list of clients to whom refunds are due from a Property Management System (PMS) or in-house accounting system. Most systems of this nature can export lists or CSV files to Excel.
As a result, you may build a worksheet such as this:
And paste to the Refund Engine grid. The simplest method is to click in Cell 1, Row 1 and Press Ctrl + V. Your browser will also have an Edit and Paste facility in the control menu.
Double click in any cell to update. You may add new rows and delete existing rows.
Regardless of the method, whether pasting from Excel or entering manually, once you have the candidate refund voucher recipients entered, you may
Note: Where more than one voucher of the same value is to be issued, it is grouped and the number of refunds to that value indicated.
To Authorise issuing of the refund vouchers, you will enter the Name and Code supplied for your property’s account. The Name identifies the issuer and the Code is a 16-digit number, similar to that of a credit card.
The value on the Virtual Card can be easily topped up to issue more. If there is any concern or uncertainties, it can be easily set to zero and that code terminated.
Note: The funds allocated to the provided Card Number are virtual as this system does not directly consume real funds.
Once all fields are entered and security passed, you may proceed to
An email receipt is sent to the property for each voucher issued.
You are then invited to
Note: All refund vouchers are controlled and reported in the Voucher Management Console (VMC), which is managed by system administration within the property.