Single Euro Payments Area (SEPA) Direct Debit Payments are operated under the terms and mandate of European Payments Council (EPC), http://www.europeanpaymentscouncil.eu/

The rules associated with the Direct Debit Mandate, its use, the obligations of The Brand Mix (TBM), and the processes to be applied are detailed at
http://www.europeanpaymentscouncil.eu/index.cfm/sepa-direct-debit/the-sdd-mandate/

This SEPA DD mandate must be signed and returned by post as TBM must retain an original, signed document. The Direct Debit Mandate registration information is securely stored on TBM servers. We require the email of a Payment Contact for the Customer. We recommend a generic contact such as accounts@customerURL.ie or billing@customerURL.ie in preference to that of an individual who may be on vacation at time of some monthly billing.

Once the SEPA DD set-up is complete, a variable amount will be debited by TBM each month per the balance in the statement in the TBM Management Console. Once received, the account will be operated under a Direct Debit process.

The payment plan is as follows:

  • Invoice issued after month end. Between 1st and 5th of the month.
  • Customer may review the account from at minimum the 5th to the 10th of the month and advise TBM of any issues or revisions.
  • TBM apply the debit on or about 10th of the month. The debit is applied to the customer account within approximately 3 to 5 days, provided sufficient funds are available.
  • When payment is received into The Brand Mix bank account, the customer statement available in The Brand Mix Management Console is updated.

Our intention in the above timeline is to apply the Direct Debit as far from month end as possible. We are aware that month end is already a demanding time for payments by our Customers.