Single Euro Payments Area (SEPA) Direct Debit Payments

Single Euro Payments Area (SEPA) Direct Debit Payments are operated under the terms and mandate of European Payments Council (EPC),

The specific rules associated with the Direct Debit Mandate, it use, the obligations of The Brand Mix (TBM) and the processes to be applied are detailed at

The Customer will be supplied with a Direct Debit Mandate of the following format:



This SEPA DD mandate must be signed and return by post as TBM must retain an original signed document on file. The Direct Debit Mandate registration information is securely stored on TBM servers and we require the inclusion of the email of a Payment Contact for the Customer. We recommend a generic contact such as or in preference to that of an individual who may be on vacation at time of some monthly billing.

Once the SEPA DD setup is complete, a variable amount will be debited by TBM each month per the outstanding debit balance in the Customer statement.

Once received, the account will be operated under a Direct Debit process.

The payment plan is as follows:

  • Invoice issue after month end between 1st and 5th of the month.
  • Customer can review the account from at minimum the 5th to the 10th of the month and advise TBM of any issues or revisions.
  • TBM apply the debit on or about 10th of the month. The debit is applied to the customer account within approximately 3 to 5 days provided sufficient funds are available.
  • When payment received into TBM bank account, the customer statement will be updated to reflect this.

Our intention in the above timeline is to apply the Direct Debit as far from month end as possible as we are aware that month end is already a demanding time for payments by our Customers.

Get In Touch

Get started with The Brand Mix and tap into an entirely new channel of business for your hotel.
Submit your details below and we'll set up a time to chat.