Go Cardless

GO CARDLESS, www.gocardless.com is a UK Direct Debit payments processor, regulated by the FCA and sponsored by RBS. All data is held securely and encrypted in the UK on GoCardless servers.

There is no cost to the Customer as The Brand Mix (TBM) absorbs the costs.

TBM registers the Customer with GoCardless who then send an email invite to the Customer set up a Direct Debit Mandate to the benefit of TBM. This is a once off simple set up process. The Direct Debit Mandate registration information is securely stored on GoCardless servers and includes the email address of the Payment Contact for the Customer.

We recommend a generic contact such as accounts@customerURL.co.uk or billing@customerURL.co.uk in preference to that of an individual who may be on vacation at time of some monthly billing.

Once the GoCardless setup is complete, an amount will be debited by TBM each month per the balance outstanding in the Customer statement. Once GoCardless is notified of the amount to be debited, GoCardless automatically notifies the Customer Payment Contact of the amount to be debited. The Payment Contact may stop the payment at that time if any variation occurs.

The payment plan is as follows:

  • Invoice issue after month end between 1st and 5th of the month.
  • Customer can review the account from at minimum the 5th to the 9th of the month and advise TBM of any issues or revisions.
  • TBM apply the debit on the 9th of the month and an email is sent by GoCardless to the Customer Contact advising amount of debit. If any issue at this stage the customer should contact TBM. The debit is applied to the customer account within approximately 3 to 5 days if not stopped by Payment Contact.
  • When payment received into TBM bank account, the customer statement is updated to reflect this.

We have found GoCardless to be an excellent service and several of our Hotel Partners have further adopted it to meet their own onward Direct Debit processes. For further details see https://gocardless.com/

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